Bravo Salon does not give refunds on services, products, or appliances. If you are dissatisfied with your services for any reason, your stylist will adjust those services for you within two weeks of the initial appointment at no charge. If you wish to see a senior team member for your adjustment, an additional charge equal to the difference in price will apply. Products may be exchanged only. Sales are final on brushes, appliances, hair pieces and hair extensions. NO REFUNDS OR EXCHANGES ARE AVAILABLE FOR THOSE ITEMS.